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Refund Policy

CANCELING ORDERS AND RETURN POLICY

If you experience any delays in the delivery of your Luminant Skin, you may contact our Customer Care department at 1-855-260-8634 or visit us online at www.luminantskin.com

How to Cancel Your Order WITHIN the 30 Day Trial Period

If you are not satisfied with the Product for any reason and wish to cancel prior to the expiration of the 30 Day Trial Period, simply contact our Customer Care department at 1-855-260-8634 or visit us online at www.luminantskin.com and cancel your order. You will never be billed again and incur no further charges or fees, beyond shipping and handling, as long as you return the Product within 30 days from shipping date (even if it is empty). No commitments, no hassles. Please note that we cannot process packages marked "Return to Sender." Returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing. For more information, please see the "PRODUCT RETURN" section below for simple instructions on how to return the Product and how to avoid getting charged for Product that you want to return.

How to Cancel Your Order AFTER the 30 Day Trial Period

Unless you contact our Customer Care Department at 1-855-260-8634 or visit us online at www.luminantskin.com to cancel your bi-monthly subscription, you will continue to receive a fresh 60 day supply of Luminant Skin every other month, and your credit card on file will be automatically charged. Your request for cancellation, whether by phone or email, will be processed immediately; however, you will be responsible for payment of any Product that has either already been shipped to you or that has already been delivered to you at the time of your cancellation. If you request a cancellation within the 30 Day Trial Period and return the Product to us using your RMA number, described below, within thirty (30) days from the shipping date, you will not be charged for any Product and will only be charged the shipping and handling fees. (Please see the "Trial Terms and Conditions" section, above, and the "Product Returns" section below).

Refund Policy for Shipping and Handling Charges

Regardless of whether you cancel your order within the Trial Period or not, you will be responsible to pay the shipping and handling charges that you selected upon ordering the Product. Your credit card on file will be billed for this amount, and you agree to pay such amount regardless of whether you cancel your Trial Order in a timely fashion or not. However, if you have encountered an error in your order Company may, at its discretion, refund your Shipping and Handling. If you suspect any errors in your order, please contact our Customer Care Department at 1-855-260-8634 or visit us online at www.luminantskin.com.

 


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